Privacy Policy

Last Updated: May 2026

1. Who We Are

The Outpost Specialist Care Ltd ("we", "our", or "us") is the data controller responsible for your personal data. If you have any questions about this privacy notice or how we handle your information, please contact us:

Email: contact@theoutpostcare.co.uk
Postal Address: 8 Stockmead, Langford, Bristol, BS40 5JD

2. The Type of Personal Information We Collect

We currently collect and process the following information through our website forms and direct correspondence:

Name
Email address
Phone Number
The contents of your message, enquiry, or feedback if you submit a general enquiry form.

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

General Enquiries: You contacted us with a question or feedback via our contact form or direct email.
Waiting List & Updates: You explicitly opted in to join our waiting list or requested to receive news and updates from us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Our legitimate interests: For general enquiries, it is in our legitimate business interests to use your details to respond to your questions and provide support.
Your consent: For our waiting list, newsletters, and marketing updates, we rely entirely on your explicit consent. You can withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting us at contact@theoutpost.co.uk

4. What We Do with the Information

We use your information to reply to your messages, manage our waiting list database, and send you updates about our launch and services (where opted in).

Your data is stored securely via our secure cloud provider. We never sell your data or share it with third parties for their own marketing purposes.

5. How Long We Store Your Information

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for:

Enquiry Form Data: We retain this data for 1 year after your enquiry has been resolved, in case of follow-up questions.
Waiting List & Update Data: We keep your contact information on our list until our waiting list is processed, or until you choose to withdraw your consent.

6. Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to correct information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances (e.g., leaving the waiting list).
Your right to object to processing: You have the right to object to the processing of your personal data when we are relying on legitimate interests.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

7. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint directly to us at contact@theoutpostcare.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113

Website: https://www.ico.org.uk